Service Policy
Last updated: March 2026
1. Service Overview
At Sorevixa, we are committed to providing exceptional service for all your decorative cushion needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@sorevixa.com
- Phone: +44 203 062 3379
- Address: 34 Dawlish Ave, London SW18 4RW, United Kingdom
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM GMT
- Saturday: 10:00 AM - 4:00 PM GMT
- Sunday: Closed
3. Cushion Repair Services
3.1 Available Services
- Cushion cover repairs
- Zipper replacement
- Filling replacement
- Embroidery touch-ups
- Fabric patching
- Trim and tassel repairs
3.2 Service Timeframes
Standard repair services typically require:
- Assessment: 1-2 business days
- Minor repairs: 3-5 business days
- Major repairs: 7-10 business days
- Custom work: 14-21 business days
4. Warranty Services
4.1 Standard Warranty
All new cushions purchased from Sorevixa come with:
- 30-day satisfaction guarantee
- 12-month warranty against manufacturing defects
- Free component replacement for missing pieces (reported within 7 days of purchase)
4.2 Extended Warranty
Optional extended warranty services include:
- 24-month extended protection
- Priority repair service
- Free replacement of damaged components
- 20% discount on future repairs
5. Custom Services
5.1 Customisation Options
- Custom size cushions
- Bespoke fabric selection
- Custom embroidery
- Personalised designs
- Made-to-match existing decor
5.2 Design Services
- Interior styling consultation
- Fabric and pattern matching
- Color scheme coordination
- Home visits for custom projects
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Free
- Detailed assessment: £25
- Expert consultation: £50
6.2 Repair Costs
- Minor repairs: £20-35
- Major repairs: £45-120
- Custom work: Quoted per project
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all repairs
- Quality testing before return
- Photographic documentation of repairs
- Satisfaction guarantee on all services
- Follow-up quality checks
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Describe the service needed
- Receive a preliminary assessment
- Schedule service appointment if needed
- Approve service quote
8.2 Required Information
- Product name and purchase date
- Detailed description of issues
- Photos of damaged areas
- Preferred service timeline
- Contact information
9. Service Guarantees
We stand behind our services with:
- 90-day warranty on repairs
- Satisfaction guarantee
- Price match on comparable services
- Professional workmanship
- Genuine materials
10. Updates to Service Policy
Sorevixa reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.